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Electricity, Gas, and Water

Electricity

The voltage of household electrical outlets in Japan is at 100. Since the frequency in eastern Japan (50Hz), which includes Tokyo, is different from western Japan (60Hz), you need to be careful when using electric appliances.

When you use electricity for the first time after you move in, turn on the switch in the circuit-breaker box, fill out the attached postcard with the necessary information, and mail the postcard. You can choose to pay your electric bills by automatic bank transfer, credit card, or cash at banks, convenience stores or post offices.

If you have a blackout, this may be due to an overload; turn off all unnecessary appliances and electrical devices and turn the circuit breaker back on. If there is a power failure, do not panic but wait calmly until the power is restored. It is a good idea to keep a battery-operated flashlight near at hand.

Tokyo Electric Power Company
Tama Customer Center Tel: 0120-995-661 (English-speaking staff available)

Gas

Two types of gas are used by private households in Japan, depending on the neighborhood city gas and propane gas. To start using gas, you need to ask a gas company staff to open the main valve. You can choose to pay your gas bills by automatic bank transfer, credit card, or cash at banks, convenience stores or post offices.

When you are not using gas, be sure to shut off the main valve. If you suspect gas leakage, do not use nearby ventilator fans because there is a danger of sparks generated by the fan’s motor causing fire, instead open a window or door to ventilate the room. If necessary, call the local service station of your gas company.

Tokyo Gas Co., Ltd.
Customer Center Tel: 0570-002211 (English-speaking staff available)

Water

Tap water in Japan is safe for drinking. To start using water services, fill out the form found at your accommodation upon moving in and mail it. You can choose to pay your water bills by automatic bank transfer or cash at banks, convenience stores or post offices.

Bureau of Waterworks
Tama Customer Center Tel:0570-091100 (English-speaking staff available)

Created: March 30, 2010 / Last modified:November 19, 2012